Privacy Policy

1. Introduction

CollabDesk (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

By using CollabDesk, you consent to the data practices described in this policy.

2. Information We Collect

We collect the following types of information:

Account Information

• Name and email address when you register
• Profile information you choose to provide
• Authentication credentials (stored securely, passwords are hashed)

Connected Account Data

• Instagram account data via the Instagram Graph API (follower counts, post metrics, profile information)
• Analytics data associated with your connected accounts

Usage Data

• Log data including IP address, browser type, pages visited, and timestamps
• Feature usage patterns to improve the Service

Content You Create

• Invoices, contracts, campaign data, and media kit content you store in the Service
• Settings and preferences you configure

3. How We Use Your Information

We use your information to:

• Provide, operate, and improve the Service
• Authenticate you and secure your account
• Display your analytics and business data within the platform
• Send transactional communications (account notifications, security alerts)
• Respond to your support requests
• Comply with legal obligations
• Detect and prevent fraud or abuse

We do not sell your personal information to third parties. We do not use your data to train AI models without explicit consent.

4. Data Sharing

We may share your information only in the following circumstances:

• Service Providers: Trusted vendors who help us operate the Service (hosting, payment processing, email delivery), bound by confidentiality agreements
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice provided to you
• With Your Consent: For any other purpose with your explicit consent

5. Instagram Data

When you connect your Instagram account, we access data via the Instagram Graph API in accordance with Meta's Platform Terms. We only request permissions necessary to provide the Service features you use.

You can revoke CollabDesk's access to your Instagram account at any time through your Instagram account settings or within CollabDesk's settings page.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. You may request deletion of your account and associated data at any time by contacting us.

Some data may be retained for a limited period after account deletion to comply with legal obligations, resolve disputes, or prevent fraud.

7. Security

We implement industry-standard security measures to protect your information, including encryption in transit (HTTPS) and at rest, secure password hashing, and regular security reviews. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete data
• Request deletion of your personal information
• Object to or restrict certain processing activities
• Data portability — receive a copy of your data in a structured format
• Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at customerservice@collabdesk.work.

9. Cookies

We use cookies and similar tracking technologies to maintain your session and remember your preferences. You can control cookie settings through your browser, though disabling cookies may affect the functionality of the Service.

10. Children's Privacy

The Service is not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal data, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by updating the “Last updated” date. Your continued use of the Service after changes take effect constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at customerservice@collabdesk.work.